Telephone number

01475 501338

Fax number

01475 495644


Newsletter 12

June 2016

 Holiday Travel : If you need any advice regarding travel vaccinations you can contact one of our practice nurses and they will be able to give to up-to-date advice. Please plan ahead as some vaccination take some weeks to protect you effectively.

Cervical Smears: From Monday June 6, 2016 the range of cervical screening will change from 20 – 60 ( as it is at present) to 25 – 64 years (plus 364 days).

The frequency of recommended smears will be the same – every 3 years for age groups 25 – 50 but will change to every 5 years between ages 55 – 64 plus 364 days.

Women with abnormal smears (smears where further investigation and . or treatment is required ) will be invited up to an age of 70 plus 364 days ( currently 68 years).

 Chronic Diseases: Patients with a chronic disease like Diabetes, Asthma, COPD, Heart failure, Rheumatoid Arthritis, Mental health diseases etc will continue to receive letters of invitation for an annual review with our practice nurse and / or doctors.

Please use this chance to have a check over, adjust your medication and discuss any worries you have about the management of your problem.

In the past we have sent 3 letters of invitation every year.

Please be aware that from this year on we will only be sending 1 letter of invitation to every patient. Obviously we will discuss these chronic disease during any consultation if the need arises but please respond to the invitation letter for your annual review. This is a lengthy appointment and will give you the chance to discuss any questions or problems you may have in detail with one of our Practice nurses who are highly trained in chronic disease management.

Contacting the Practice: We are aware that the morning access by phone can still be difficult. While there is some progress and improvement (particularly since we have an additional GP) we would like to ask our patients not to phone for results or prescriptions before 9.30 AM and after 5 PM. This should give plenty of time during the day to contact us and it is usually very easy to speak to one of our receptionists. You can also leave a message for any doctor at any time.

 Appointments: We did consider the appointment system once again. However, in the last 18 months 728 patients (208 since beginning of this year) patients who pre-booked their appointment did not turn up. This compares to on-the day bookings of 206 (last 18 months) and 66 (since beginning of this year). This means that about 75 % of all non-attended appointments are pre-booked. It is simply not possible to waste so many appointments and we therefore have to continue the current system to see many more patients rather than changing to a pre-booked appointment system.


On-line Booking : However, we are looking into a possible scheme where certain appointments can be booked on-line few days in advance. For this to happen we need to have updated contact details including up-to-date mobile numbers. Please make sure you up-date your details with our receptionists.

 Please help us and give us your correct current contact details to keep us up-dated at all times.

Remember, you can read this information regularly up-dated on our practice website (  If you do not have internet access please ask our receptionists for a print out of the up-dated newsletter which will be published on a regular basis.


Best Wishes,


Dr Michael Kohlhagen and Partners

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